Return Policy

Our goal is to ensure you are completely satisfied with your Suzy Shier purchase. If you are not entirely happy, you can return most items for a refund or exchange.

Returns & Exchanges

We are happy to accept returns and exchanges for merchandise in new, unworn, and unwashed condition, with all original tags attached, within 30 days of the purchase date.

  • Final Sale Items: The following items are considered final sale and cannot be returned or exchanged:
    • Masks and face coverings
    • Hosiery and tights
    • Bodysuits
    • Swimwear and swim cover-ups (if the hygienic liner is removed or tampered with)
    • Earrings for hygiene reasons
    • Items marked “Final Sale” on the product page or receipt

How to Initiate a Return or Exchange

For Online Purchases:

You can process your return or exchange quickly and easily through our Online Returns Portal.

  1. Visit our Returns Portal at https://suzywomens.com.
  2. Enter your email address and order number to get started.
  3. Follow the simple on-screen instructions to select the items you wish to return or exchange and print your pre-paid shipping label.
  4. Pack your items securely, attach the shipping label, and drop the package off at any designated carrier location.

Please allow 7-10 business days from the date we receive your return for your refund to be processed.

For In-Store Purchases:

Please bring the item(s) you wish to return or exchange to any Suzy Shier store location, along with your original receipt. Your refund will be issued to your original method of payment.

Return Shipping Costs

  • For returns or exchanges due to our error or a defective item, we will cover the cost of return shipping.
  • For all other returns and exchanges, return shipping fees are the responsibility of the customer and will be deducted from your refund amount.

Refund Processing

  • Once we receive and inspect your returned item, we will process your refund.
  • Refunds will be issued to the original form of payment used for the purchase.
  • Please note that your financial institution may require additional time to process and post the refund to your account once they have received the transaction from us.

Exchanges

If you requested an exchange for an item of equal or greater value, we will ship the new item to you once the return is received and processed. If the exchange item is of lower value, we will refund the price difference to your original method of payment.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Experience team immediately. We will gladly arrange for a return and provide a full refund or exchange, including covering the cost of return shipping.

Return Without a Receipt

For in-store returns without a receipt, we may, at our discretion, offer an exchange or a merchandise credit for the item’s current selling price.

International Returns

Please note that we cannot process returns or exchanges for international orders at our retail store locations. International customers must use our Online Returns Portal to process returns. Return shipping costs are the customer’s responsibility, and original shipping fees are non-refundable. Refunds will be issued in Canadian Dollars, and may vary based on the exchange rate at the time of processing.

Need Help?

If you have any questions about our return policy or need assistance with your return, please do not hesitate to contact us. We are here to help