Frequently Asked Questions
ORDER INFORMATION
How do I place an order?
Shopping at suzywomens.com is easy! Simply browse our collection, select your desired items and sizes, and add them to your shopping bag. Proceed to checkout to complete your purchase.
How can I check the status of my order?
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can click on this number to follow your package’s journey. You can also check your order status by logging into your account on suzywomens.com.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a fast and secure checkout.
I’ve placed an order but haven’t received a confirmation email. What should I do?
First, please check your junk or spam folder, as sometimes our emails can be filtered there. If you still can’t find it, the email address used during checkout may have been entered incorrectly. Please contact our Customer Care team for assistance.
Can I modify or cancel my order after it’s been placed?
We begin processing orders immediately to ensure fast delivery. Therefore, we are unable to modify or cancel an order once it has been placed. We appreciate your understanding.
SHIPPING
What are your shipping options and costs?
We offer a flat-rate shipping fee for all orders. For a detailed breakdown of our shipping options, delivery timelines, and any current promotions, please visit our Shipping Policy page.
Do you ship internationally?
Currently, we ship exclusively within the United States.
My order says delivered, but I haven’t received it. What now?
We recommend first checking around your property with family members or neighbors. If the package is still missing, please contact the carrier directly using the provided tracking number for more detailed location information. If you are unable to locate the package, please reach out to our Customer Care team, and we will do our best to assist you.
RETURNS & EXCHANGES
What is your return policy?
We want you to love your purchase! Items can be returned for a refund or exchange within 30 days of delivery. All returned items must be unworn, unwashed, and have all original tags attached. For hygiene reasons, we cannot accept returns on final sale items, swimwear (if the hygienic liner has been removed), or accessories.
How do I make a return?
You can initiate a return through your account on suzywomens.com. Please visit our Returns & Exchanges page for step-by-step instructions and to generate a return label.
How long will it take to process my return?
Once we receive your return at our warehouse, please allow 5-7 business days for it to be processed. You will receive an email confirmation once your refund has been issued. The time it takes for the refund to appear on your account depends on your financial institution.
Can I exchange an item for a different size or color?
Yes! We recommend placing a new order for the desired item and returning the original one for a refund to ensure you secure the correct size or color before it sells out.
PRODUCT & CARE
How can I find the right size for me?
To help you find your perfect fit, we provide detailed size charts on each product page. We recommend comparing your measurements to those on the chart for the best results.
How do I care for my clothing?
Care instructions are located on the garment’s tag. We recommend following these instructions closely to maintain the quality and longevity of your items. General tips include washing in cold water and avoiding high-heat drying.
ACCOUNT & TECHNICAL
Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track your orders, save your shipping information for faster checkout, and receive updates on new arrivals and promotions.
I forgot my password. How can I reset it?
On the login page, click on “Forgot your password?” You will be prompted to enter the email address associated with your account, and a password reset link will be sent to you.
PROMOTIONS & GIFT CARDS
How can I apply a promo code?
You can enter your promo code during the checkout process. There will be a designated field to apply the discount before you complete your purchase.
Do you offer gift cards?
Yes! Suzyshier Gift Cards are the perfect gift. They are delivered via email and never expire.
Where can I find your Privacy Policy?
Your privacy is important to us. You can review our full Privacy Policy on our website.
I have a question that isn’t answered here.
Our friendly Customer Care team is here to help! Please contact us through the form on our website, and we will get back to you as soon as possible.